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Help

Shows

How do I find out when my favourite shows are on?
How do I get in contact with my favourite YTV host?
I'm looking for information on an old YTV show. Can you help?
Where can I buy show merchandise?
How do I send something to the Zone, Crunch, and Big Fun Movies?
Can I come watch you tape a show?
Can I buy a copy of my favourite program?
How can I be a host on/get a job at YTV?
I don't live in Canada, can I still see YTV?
Why does your schedule change so much?
I thought YTV was for kids 24/7?
How can I tell if a show is appropriate for my child?
How can I contact YTV directly with my questions and comments about the current programming line-up?
What is the number for the deaf and hard of hearing telephone line?

YTV.com

How come I can’t see everything properly on YTV.com?
I click on a game to launch it but nothing happens. How come?
I can’t see the video clips on the website. Why?
Where are all of your show Sites? Some of my favourite ones are missing!
How do I send a drawing for the Fan Art section of my favourite show?
How do I subscribe to the YTV.com newsletter?
How do I unsubscribe from the YTV.com newsletter?

Contests

I'm having problems entering a Contest. What do I do?
When are winners of Contests posted?
The contest entry form won't accept my postal code. What's wrong?
I can't find an enter button for you contest. What's wrong?
How do I know if I've won a contest?

 

 

How do I find out when my favourite shows are on?

For schedule information, visit our our schedule page. Sign up as a YTV.com Member and get our monthly e-newsletter with programming updates! To become a member, click on JOIN NOW on the homepage. You'll have to fill out some info, as well as have a parent or guardian check off a box giving you permission to join.

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How do I get in contact with my favourite YTV host?

You can ask Carlos or Andy a question by visiting their show page and sending an e-mail.

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I'm looking for information on an old YTV show. Can you help?

We don't keep information on programs that have been off our schedule for more than a year. We therefore can't answer questions about past programs or former hosts and we also aren't able to provide information about DVD releases or merchandise related to these programs. We suggest you try doing an internet search for television show databases in order to help you find what you're looking for.

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Where can I buy show merchandise?

We do not have an e-store for YTV merchandise. However, if you are looking for merchandise related to a specific show, we suggest checking with a local toy or department store to help with your search.

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How do I send something to the Zone, Crunch, and Big Fun Movies?

That's easy! Just e-mail your letter or picture through The Zone, Crunch or Big Fun Movies section of our site!

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Can I come watch you tape a show?

We don't have public tapings of our shows. However, if we do have a live audience opportunity it will be posted in the Be On YTV section of our website.

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Can I get a tour of YTV?

Public tours of our broadcast facility, located on Toronto’s waterfront, take place twice a month. Please book in advance as space is limited. Each tour is approximately 45 minutes in length and there is no admission fee. 

To sign-up, please email corusquaytours@corusent.com with the following information:

• Contact information (name, organization, email and telephone number)

• Type of tour (e.g. school, personal interest, etc.)

• Requested date (please provide three options in order of preference)

• Group size (space is limited to 40 individuals per tour slot)

Current booking dates and additional details can be found here.

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Can I buy a copy of my favourite program?

We don't have a service in place to provide copies of our programming. Sorry!

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How can I be a host on/get a job at YTV?

We suggest you prepare a demo tape of what you have done and, with your parents, visit the agencies in your area. Then, when YTV or any other channel is looking for young talent, they can find out about you. Reputable agencies will be listed with the Better Business Bureau. 

Anyone interested in a job at YTV should visit the Corus Entertainment website.

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I don't live in Canada, can I still see YTV?

YTV is a specialty network that is currently not available outside of Canada or on the internet. We are available through cable and satellite companies in Canada only. 

You will need to contact your local cable provider to find out the channel number for YTV in your area.

For information regarding the availability of YTV on your home satellite, please have your parents contact their service provider.

In the United States, Comcast cable does offer a kids programming video on demand service including Vortex Kids! Catch shows such as Beyblade, The Legend of Korra, and Winx Club. Visit their website for more info. Qubo also offers some of the same great programming as YTV. Catch Jane & The Dragon, Babar, Jacob Two Two and more! Visit Qubo.com for more information.

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Why does your schedule change so much?

Like most television stations we move or cancel shows to make room for new shows. We try our best to let our fans know when a show is moving, either on-air or through YTV.com. Please remember that all schedules are subject to change without notice.

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I thought YTV was for kids 24/7?

When evaluating any programming on YTV, it is important to remember that we are a family network and although we do devote certain daytime hours (9am to 6pm) explicitly to children’s programming, our target audience changes throughout the day to include 2 - 17 year olds and their families. As a national network we work hard to provide a varied schedule that everyone can enjoy!

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How can I tell if a show is appropriate for my child?

In order to determine what age group a show is aimed at, we recommend using the V-Chip rating that's displayed on-screen at the beginning of every program to help guide you. Designed to help parents monitor their children's viewing habits, the Canadian Classification rating system uses consistent and clear guidelines to evaluate the content of television programs. The content evaluation is assigned a rating according to the generally accepted stages of child development. A “C” rating is given to programming that is intended for children under the age of 8-years-old, and a “G” rating indicates that the programming is intended for a broad, general audience. Although not designed specifically for children, it is understood that younger viewers may be part of the audience for G rated programs.

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How can I contact YTV directly with my questions and comments about the current programming line-up?

Email us at info@ytv.com

Phone: 416-479-6782

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What is the number for the deaf and hard of hearing telephone line?

The TTY/Teletypewriter telephone number for our deaf and hard of hearing viewers is: 416-214-0110.

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How come I can’t see everything properly on YTV.com?

If you're not seeing the entire site properly, you probably need the most recent version of Flash.

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I click on a game to launch it but nothing happens. How come?

If you have a pop-up blocker, you won't be able to play many of our games. Get your parent's help to disable the pop-up blocker when surfing YTV.com.

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I can’t see the video clips on the website. Why?

Our videos are only available to Canadian users. If your Internet Service Provider has given you an IP address outside of Canada but you reside within the country, you will not be able to see the video. Please contact your Internet Service Provider for more information.

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Where are all of your show Sites? Some of my favourite ones are missing!

All the show Sites currently on YTV.com can be found on our Shows page. If you see one of your fave shows missing from the list, email us at membership@ytv.com and we'll do our best to put that show online.

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How do I send a drawing for the Fan Art section of my favourite show?

You can send your original artwork in an email with an attached file (we only accept .jpg, .gif or .bmp formatted files). Send them to membership@ytv.com. Make sure to include your name and age. If you are sending Fan Art for your favourite YTV show make sure to include what program your drawing is from. Remember your drawings have to be your own original work; nothing downloaded from a website or scanned from a book.

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How do I unsubscribe from the YTV.com newsletter?

Just enter your email address in the Unsubscribe field. Also, you may unsubscribe at the bottom of the Newsletter page.

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I'm having problems entering a Contest. What do I do?

First of all, double check that you've filled in all the fields for the entry. Do not leave any blank spaces (or any spaces at all actually) in the Phone Number or Postal Code boxes. Also make sure you're not entering any strange characters into the fields, like, special symbols or quotes.

If you have tried all of these suggestions and still cannot enter, please email us at membership@ytv.com and answer the following questions:
What type of browser are you using? Firefox? Internet Explorer? Or another type?
What type of computer do you have? A PC with Windows XP? A Macintosh?
What Contest are you trying to enter?

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When are winners of Contests posted?

Contacting winners, completing all required paperwork, and filing the legal documents takes a long time; it can take months before we can post a winner's name. Keep checking the Contests section for the latest.

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The contest entry form won't accept my postal code. What's wrong?

You may be experiencing difficulties entering because there is a Google toolbar installed on the computer you are using. Sometimes this toolbar can cause problems when entering postal code information into the appropriate fields. We suggest temporarily disabling the toolbar and entering the contest again.

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I can't find an enter button for your contest. What's wrong?

If you have Internet Security software installed on your computer you must ensure the Ad-Blocking feature is turned off in order to properly view the contest page. This feature may prevent the necessary graphics from appearing.

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How do I know if I've won a contest?

After the draw for a contest's winners, the winners are notified by either mail or telephone. If you don't receive any notice after about two weeks from a contest's draw date, then you probably didn't win.

We can't tell other people who won the contests before we have notified the winners. If you want to check out the official winners of our contests, the names eventually may be posted on our website. However, it can take a while to get the winners information posted on because we have to receive the appropriate release forms first.

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YTV HD

What is HD-TV?
What type of programming do I receive on YTV-HD
How much YTV-HD programming is currently available in true HD?
Do I need any extra equipment to get YTV-HD?
Do I find out when my favourite shows are on YTV-HD?
Will I be able to get YTV-HD if I’m currently getting YTV?
Will I be charged extra for YTV-HD?
How can I contact YTV directly with my questions and comments about the current programming line-up?

 

What is HD-TV?

High Definition Television, or HDTV, provides crystal clear, high-resolution images in a wide-screen 16 x 9 format. The images have over 5 times the sharpness compared to standard definition television (SDTV). One big difference between HDTV and analogue TV is that the signal is delivered digitally, assuring perfect images on the screen. HDTV most often includes Dolby Digital® coding to provide the ability for full surround sound through 5.1 channels.

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What type of programming do I receive on YTV-HD?

YTV-HD offers the same great programming as YTV, a standard definition channel aimed at kids and their families. If a show is crazy, cool, clever and funny, chances are it’s on YTV! Catch shows like SpongeBob SquarePants, iCarly and other family friendly favourites including the latest and greatest movies in High Definition!

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How much YTV-HD programming is currently available in true HD?

Between 50 to 60% of our programming is in ‘true HD’ and the remainder of our shows are up-converted to HD. The reason not all of our programming is currently available in true HD is because not all movies and series are currently produced in an HD format.

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Do I need any extra equipment to get YTV-HD?

In order to receive YTV-HD you will need an HD-ready television and the proper cables as well as an HD digital receiver from your television service provider.

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How do I find out when my favourite shows are on YTV-HD?

Here are some quick and easy ways to find out programming information:

• Online schedule on our YTV.com website - The DAILY SCHEDULE is the same for both YTV and YTV-HD: http://www.ytv.com/shows/schedule.aspx

• Sign up as a YTV.com Member and get our monthly e-newsletter with programming updates! To become a member, click on 'Join Now' on the homepage. You'll be required to fill out some info, as well as check off a box that says your parent gives you permission to join (so be sure to ask if it's okay first)

• Use your digital remote control to access an interactive on-screen program guide.

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Will I be able to get YTV-HD if I’m currently getting YTV?

Not all service providers that carry YTV are currently offering YTV-HD. We suggest contacting your service provider for updates on the addition of YTV.com to their line-up of services.

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Will I be charged extra for YTV-HD?

If your service provider currently carries YTV-HD, you won’t be charged because it is a value-added service. Since the availability of YTV-HD may vary, we suggest contacting your service provider directly for more information about how you can get this channel. Currently our carriers are Bell and Rogers.

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How can I contact YTV directly with my questions and comments about the current programming line-up?

Email us at info@ytv.com

Phone: 416-479-6782

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